Smart HelpDesk

In-house helpdesk and asset management

Smart HelpDesk for tickets, assets and remote support

Organise support requests, track device locations and custody, and follow your IT team’s work in one system on your Windows server and MySQL database. Try the core functions for 3 months, at least 90 days; Professional add-ons are paid and separate.

Request a demo and guided trial Download for WindowsVersion 1.0.32 · One Windows installer See pricing
  • 3-month free core trial
  • No card
  • On your own server

Version 1.0.32 · Size 201 MB · Released 2026-10-23 · SHA-256 checksum

Smart HelpDesk ticket list showing priority, status and assignee with training data.
Actual application UI with training data, not customer data or measured performance.

Remote support

Fix it on the employee’s computer without leaving your desk

Follow the ticket and help the employee in one system: screen sharing and control after approval, live chat and device commands within the technician’s permissions.

Screen controlView only or full control. The employee approves first and sees a clear banner for the whole session.
Permissions and audit historyTechnician access follows permissions and device policy, with a history of sessions and commands.
Live chatMessages between technician and employee stay with the session; the employee replies from the assistant window.

Control requires server configuration, an Agent on the device and employee approval by default, or an explicit unattended-access policy and permission. Connectivity depends on network setup. TURN is currently stopped; voice calling and a ready-to-use internet relay are not included in current readiness.

What you get

Tickets and assets on your server

The ticket and asset database is stored in your environment. Licensing and status connections remain, with aggregate usage counts the administrator can turn off. Review the privacy policy and any information you choose to send in a support request.

Support tickets

Intake, routing and follow-up, with service levels and alerts before a deadline is missed.

Assets and devices

A register of devices, where they are and who uses them, with data collected from the machines themselves.

Buildings and rooms

A structure for sites, buildings and rooms, so every ticket and asset knows exactly where it is.

Maintenance rounds

Scheduled rounds with checklists, and work orders raised automatically when they are due.

Reporting

A reporting centre for performance, compliance and assets, with printing and Excel export.

Works offline

Core operation is local; periodic licensing connections are required within the grace period. External tools depend on network configuration.

Smart HelpDesk asset register with training data. Some visible tools are paid Professional add-ons.
Asset register with training data. Stockroom, labels and physical audits are paid Professional add-ons.

How to start

Start with a trial that fits your organisation

For IT teams managing tickets and assets on their own Windows server and MySQL database, not an application hosted by us.

  1. Review the requirements

    Request a demo and guided trial, or review the installation guide. The package includes MySQL and can use a compatible existing database.

  2. Try the core functions

    3 months, at least 90 days, for an eligible installation. No card. Professional add-ons are paid and separate.

  3. Activate a subscription

    Pick a package, pay on the secure checkout page, and the serial arrives by email. Enter it under Settings → Licence.

Running it

What it needs on your server

One machine inside your network is enough. No cloud infrastructure and no hosting subscription.

Operating systemWindows Server 2019 or newer, or 64-bit Windows 10/11.
Memory4 GB minimum, 8 GB is better.
Disk10 GB free.
DatabaseThe installer sets one up, or uses a MySQL you already run.
NetworkInternet at activation; after that the system checks in the background.
PrivilegesAn Administrator account on the server.

Installing it, step by step

  1. Run the installer as administratorRight-click the file and choose "Run as administrator".
  2. Choose the location and databaseIf you are not sure, leave the defaults exactly as they are.
  3. The browser opens by itselfWhen the install finishes the system opens in your browser with nothing further to do.
  4. Sign in and change the passwordSign in with the administrator account the installer gives you, then change that password immediately.
  5. Activate the subscriptionUnder Settings → Licence, enter the activation serial. The server must be online at that moment.
Inside your network Smart HelpDesk MySQL your database Devices assistant agent Tickets · Assets · Rounds · Remote support Local operation with licensing connections Licensing and usage status
The ticket and asset database runs on your server. Licensing connections, optional aggregate usage counts and information you choose to send to support are explained in the privacy policy.

Request a demo and guided trial

Core trial: 3 months, at least 90 days. Professional add-ons are paid and separate, including stockroom, labels and custom reports. We review your requirements before you start.

This description applies to new requests from 28 October 2026. Anyone who received an earlier offer or trial retains the terms they received. This update does not change an existing licence, its entitlements or an earlier agreement.

Demo request details

Tell us about your organisation and needs. We review requests manually and reply by email, without automatic activation or booking. If you arrive from a campaign, its source is saved with the request.

Your request has been received

Our team reviews it by hand and will reach you at the email you entered.

The trial

What happens during the trial

It starts completely emptyNo demo data. You start with your own from day one.
Core functions trial3 months, at least 90 days. Professional add-ons are paid and separate. Earlier offers retain their original terms.
30 days without internetIf the connection drops, it keeps working for 30 days from the last accepted check.
What leaves your serverInstallation and activation identifiers, licensing status, optional aggregate usage counts, and information you choose to send to support. See the privacy policy.
Browser access; an Agent for device toolsStaff access the system in a browser. Device inventory collection and remote control require an Agent, configuration and appropriate permissions.
If something goes wrongFrom inside the system: Settings → Support. The report reaches us directly, and that screen stays available even if the licence has expired and the system has gone read-only.Email support · support@shdgrid.com

Pricing

Pricing

Prices are in USD per server installation, not per device or technician. The core trial is 3 months, at least 90 days. Professional add-ons are paid and separate; review the offer scope before purchasing.

Buy

Buy a package

A subscription is per Smart HelpDesk server installation and covers every device that installation manages. Pick a package and enter your email, then pay on a secure page hosted by Creem. Once payment is confirmed the activation serial is emailed to you; enter it under Settings → Licence.

Card details are entered on the Creem page only and never pass through this site. Already running an installation? Renew from inside it: Settings → Licence.

Purchasing is unavailable right now

Buying from the website cannot be completed at the moment. Email us and we will help: support@shdgrid.com

The download

Start with the trial, decide afterwards

Review Windows and MySQL requirements and your organisation’s installation policy. Request a demo and guided trial before preparing the server. No card is required for an eligible core trial.

Version
1.0.32
Size
201 MB
Released
2026-10-23
Download for WindowsWindows Server / Windows 10+

ManualHelpReport a problemEmail support

SHA-256 of the file. Compare it after downloading to confirm the file arrived intact:

fa2dc83cb867ffa04ef6c9f149abc21a28f4d6a5605ae1ed2100e8a3077de67d

Review the installer with your IT administrator

The current build is not code-signed and Windows SmartScreen may show a warning. This disclosure and the checksum are not a guarantee of software safety.

Download from the official site, compare SHA-256 and review scanning and installation policy with your IT administrator. Do not disable protections to run it; contact support if installation is blocked.

Questions

What people ask before installing

Where is data stored, and what is sent externally?

The ticket and asset database is local. The licensing service receives installation and activation identifiers, licensing status and aggregate usage counts that the administrator can turn off. Support requests may include information you choose to share. See the privacy policy for details.

What if the internet goes down?

Local operation does not depend on us hosting the application. Periodic licensing connections are required, subject to your licence’s grace period. External connections and internet support depend on network setup.

How many machines does a subscription cover?

A subscription is per Smart HelpDesk server installation and covers every device that server manages. It is not counted per device, user or technician.

Can I extend or upgrade later?

Yes. A licence can be extended but never shortened, and the extension reaches your installation at the next renewal with no reinstall.

Can a technician enter an employee’s computer unnoticed?

Not by default: every session waits for the employee to approve. Unattended access needs a device policy that allows it and a separate technician permission, and the employee sees a banner for the whole session.

What is kept about support sessions?

Who started the session, when, on which device, and every command run with its result — in the audit log on your server.